Privacy Policy

1. Introduction

Gtplrealfibersurat ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We may collect the following categories of personal information when you contact us or use our services:

• Name and contact details (phone number, email address)
• Billing and payment information
• Service address and installation details
• Technical usage data related to your internet connection
• Communications records (calls, emails, messages)

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing and managing fiber internet services
• Processing payments and managing your account
• Responding to inquiries and customer support requests
• Sending service updates, maintenance notices, and invoices
• Improving the quality and reliability of our services
• Complying with applicable laws and regulations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service partners only to the extent necessary to deliver our services (e.g., payment processors, network infrastructure partners). All such partners are bound by confidentiality obligations.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When data is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: